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Customer Service

PAYMENT METHODS

To use one of the following payment methods, just make your selection at check-out and submit the order. A copy of the order with instructions on how to complete payment will be e-mailed to the address you provided. When paying with money order always print out the order and send with your payment. We do not accept personal checks.

Money Order - US Postal Money Orders are a safe, convenient, and economical alternative to sending cash through the mail. They can be purchased from any Post Office™ in the United States as well as from any rural route carrier. Mail payment to: A.G.S., 176 W. Terra Cotta Ave., Ste A, Crystal Lake, IL 60014 

Paypal - PayPal is another electronic transfer of money that has become popular for auction sites and retail sites alike. Customers using PayPal as payment must have a verified address on file, and orders will only be shipped to a "Confirmed" address. If your address is not "Confirmed", please choose one of our other friendly payment methods. Orders over $250.00 will be shipped Signature Required.

Credit Cards - Visa, MasterCard and Discover cards accepted. You must provide us with the billing address of the card along with the phone number on file with the card issuer. Any credit card order over $500 requires a delivery signature, and any order over $1000 will also require a photo ID. A request to ship to an alternate address (any address other than the bill-to) may cause a shipping delay, due to required security measures. We must complete additional verification and authorization to ship to an alternate address, so please call us as soon as possible after completion of your order to begin this process. We will not proceed with your order until we hear from you. Please understand that some banks no longer provide merchants with the necessary information. If this is the case with your bank, the order can only be shipped to the billing address. Any order shipping to an alternate address will require a delivery signature.  

SHIPPING POLICY

All orders are shipped in plain boxes with our return name as B&G. Most orders are shipped within 24 hours. We will notify you if there is a delay or problem, so be sure to include your phone number and/or a valid email address. Check out the shipping map below for your estimated FedEx delivery day. Orders shipping through the US Postal Service (Priority Mail) average 3-5 business days for delivery.   


 A request to ship to an alternate address (any address other than the bill-to) for a credit or debit card purchase may result in a shipping delay, due to security measures. We must complete additional verification and authorization to ship to an alternate address, so please call us as soon as possible after completion of your order to begin this process. (800) 444-2837.  We will not proceed with your order until we hear from you.


TRACKING NUMBERS

Tracking numbers are not provided for credit/debit card orders, however, our customer service department will be happy to track your order for you and give you an expected arrival date. Please wait 48 hours after your order is placed. An automatic email will be sent to you (for internet orders) the day that your order is shipped, so you can estimate your delivery day. See the FedEx shipping map above. 


RETURNS

Alternative Garden Supply dba Brew & Grow is committed to your satisfaction. Product(s) must be returned within 30 days of receipt date. Please return all items in "as-new" condition and in the original packaging. Items not returned in new condition will not be accepted. All returns must have an RMA (Return Merchandise Authorization) number, sorry - no exceptions. To obtain an RMA# call (800) 444-2837. Items not returned in the original packaging with all protective wraps will be subject to a 15% restocking charge. Used items are not accepted for return, as well as most "special order" items are not eligible for return. 


WARRANTY REPAIRS

If a product is in need of repair, please call our toll-free number (800) 444-2837 for an RMA number or for information on where to have your item serviced.  Some warranty repairs will be handled directly with the manufacturer.


PRICING ERRORS

We are human and do make mistakes. If you see a price that is hard to believe, it may be a mistake. We apologize for any errors that may occur, but we can not be held liable for errors. We will be happy to give you a 15% discount for errors brought to our attention.


PRIVACY & SECURITY

We keep your personal information private and secure. No information you provide will be shared with any other company or person. When you make a purchase from this site, you provide your name, E-mail address, credit card information, address, and phone number. We use this information to process your orders, to keep you updated on your orders. Our secure servers protect the information using advanced encryption.

Use of cookies or other data collection tools - A cookie is a piece of information which a web server may place on your computer when you visit a web site. Cookies are commonly used by web sites to improve the user experience and have not been known to transmit computer viruses or otherwise harm your computer. Many cookies last only through a single web site session, or visit. Others may have an expiration date, or may remain on your computer until you delete them.

We may use cookies for a number of purposes - for example, to maintain continuity during a user session, to gather data about the usage of our web site for research and other purposes, to store your preferences for certain kinds of information and marketing offers, or to store a user name or encrypted identification number so that you do not have to provide this information every time you return to our web site.

Our cookies will track only your activity relating to your online activity on this web site, and will not track your other Internet activity. Our cookies do not gather personally identifiable information.

You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies, you may not be able to use certain of our online Products and Services or Web Site features.

Changes to our web site privacy statement - We may change this Statement at any time and from time to time.  This Statement is not intended to be and does not create any contractual or other legal right in or on behalf of any party. 


CONTACT US

Alternative Garden Supply dba Brew & Grow
3625 N Kedzie Ave
Chicago, IL 60618
Local: 815-301-4940
Toll Free: 800-444-2837