Shipping Policy
All orders are shipped in plain boxes with our return name as B&G. Most orders are shipped within 24 hours. We will notify you if there is a delay or problem, so be sure to include your phone number and/or a valid email address. Check out the shipping map below for your estimated FedEx delivery day. Orders shipping through the US Postal Service (Priority Mail) average 3-5 business days for delivery.
A request to ship to an alternate address (any address other than the bill-to) for a credit or debit card purchase may result in a shipping delay, due to security measures. We must complete additional verification and authorization to ship to an alternate address, so please call us as soon as possible after completion of your order to begin this process. (800)444-2837. We will not proceed with your order until we hear from you.
Tracking Numbers
Tracking numbers are not provided for credit/debit card orders, however, our customer service department will be happy to track your order for you and give you an expected arrival date. Please wait 48 hours after your order is placed. An automatic email will be sent to you (for internet orders) the day that your order is shipped, so you can estimate your delivery day. See the FedEx shipping map below.
Returns
Alternative Garden Supply is committed to your satisfaction. Product(s) must be returned within 30 days of receipt date. Please return all items in "as-new" condition and in the original packaging. Items not returned in new condition will not be accepted. All returns must have an RMA (Return Merchandise Authorization) number, sorry - no exceptions. To obtain an RMA# call (800) 444-2837. Items not returned in the original packaging with all protective wraps will be subject to a 15% restocking charge. Used items are not accepted for return.
Warranty Repairs
If a product is in need of repair, please call our toll-free number (800)444-2837 for an RMA number or for information on where to have your item serviced. Some warranty repairs will be handled directly with the manufacturer.
